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Suman Gopalan

HR, Freshworks

Suman Gopalan is the Chief Human Resources Officer at Freshworks Inc, a software solutions provider for customer engagement and retention. She is one of the leading HR leaders in the country.

She started her journey in the world of HR at Whirlpool in the late 90s. She spent a decade at Dell, before joining The Nielsen Company for a two-year stint. After working as a consultant for a few years, she joined Freshworks in 2018 as Chief HR Officer. 

She holds an MBA from XLRI, Jamshedpur. 

Role At Freshworks

With a wealth of experience in various aspects of human resources, including Organization & Leadership Development, Change Management, Talent growth strategy and Executive Coaching, Suman leads the overall talent strategy at Freshworks. This includes Talent Acquisition, Talent Development, Total Rewards, Employee Experience, and implementing, scaling and preserving the work culture at the company. 


Suman Gopalan, Freshworks HR head,  discusses how start-ups are responding to COVID-19 in a special  INSIGHTS podcast episode, which you can access here. 


“This pandemic has taught us that working from home, working from anywhere, we can all be successful. That opens up innumerable opportunities to bring women into the workplace.”

Suman Gopalan

Chief HR Officer, Freshworks.

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